Privacy Policy

We collect information that you voluntarily provide when you book a service, contact us, or interact with our website. The types of information we may collect include:

• Personal Identification Information: Name, phone number, email address, and home/office address required for service delivery.
• Service Information: AC brand, model, type of service required, urgency level, and any notes you provide about the issue.
• Communication Data: Messages sent via WhatsApp, email, or contact forms on our website.
• Usage Data: IP address, browser type, pages visited, time spent on our website, referral source — collected automatically via analytics tools.
• Transaction Data: Payment-related information processed through secure third-party gateways. We do not store full payment card details.

The information we collect is used solely to provide, improve, and communicate about our AC repair and service offerings. Specifically, we use your data to:

• Process and confirm your service booking and dispatch a certified technician to your location.
• Contact you via phone or WhatsApp to confirm appointment details, ETA of technician, or follow up after service.
• Send service reminders, maintenance schedules, and seasonal offers (only if you have opted in).
• Improve our website experience, troubleshoot technical issues, and understand which services are most in demand.
• Comply with applicable Indian laws, regulations, and legal obligations.
• Prevent fraudulent activity and ensure the security of our platform.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction.

• SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
• Secure Storage: Booking and customer data is stored in secured, access-controlled systems accessible only to authorized MaxCool personnel.
• Access Controls: Our staff follows strict data handling protocols and only accesses customer information as required to fulfill service requests.
• Third-Party Compliance: Any third-party processors we engage are required to maintain appropriate security standards for data they handle on our behalf.

To operate our website and deliver services effectively, we work with trusted third-party service providers. These may include:

• Google Analytics – For understanding website traffic and user behavior. Data is anonymized and aggregated.
• WhatsApp (Meta) – For customer communication. When you click "WhatsApp Us," you will be directed to WhatsApp's platform, which has its own privacy policy.
• Google Maps – Embedded on our site to display our service area. Google's privacy policy governs the data collected by the Maps embed.
• Payment Gateways – If online payment is enabled, secure third-party gateways (e.g., Razorpay, Paytm) handle transactions under their own privacy terms.

Our website may contain links to third-party websites. MaxCool India is not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

You have certain rights regarding the personal information we hold about you. These include the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from promotional SMS, WhatsApp messages, or emails at any time by contacting us.
• Data Portability: Request that we provide your data in a structured, commonly used, machine-readable format.
• Complaints: Lodge a complaint with the relevant Indian data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at service@maxcoolindia.com or call +91 75639 65211. We will respond to your request within 30 days.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.

• Booking Records: Kept for up to 3 years for warranty tracking, service history, and legal compliance.
• Communication Records: Kept for up to 1 year for quality assurance and dispute resolution.
• Analytics Data: Aggregated and anonymized; retained for up to 26 months as per Google Analytics default settings.

When your data is no longer required, it is securely deleted or anonymized in accordance with our data retention procedures.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at service@maxcoolindia.com.

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:

• Phone / WhatsApp: +91 75639 65211
• Email: service@maxcoolindia.com
• Address: MaxCool India, Uttam Nagar, Delhi – 110059, India
• Response Time: Monday to Sunday, 8:00 AM – 9:00 PM. We aim to respond to all privacy queries within 30 days.